Delivery / Returns Information

Free UK Delivery For Orders over £100

Free UK Delivery means you won't pay a penny for any orders within the UK when you spend over £100!

To qualify for Free UK Delivery your order must be shipped to a delivery address within the mainland UK. A free delivery option will be shown when it is available. Please select this option as your delivery method otherwise you may still be charged for delivery.

You will not qualify for free delivery if your delivery address is outside the UK or if your postcode / area are the list below, however, you will still receive a postal discount!

The standard delivery charge for orders under £100 is £5, except surcharge areas

The standard delivery charge for orders over £100 is FREE, except surcharge areas

Courier Surcharges Apply To :

  • Scottish Highlands & Islands
  • Isle of Man
  • Channel Islands
  • Northern Ireland
  • Republic of Ireland
  • Isle of Wight
  • Isles of Scilly
  • AB36-38, BT, FK19-21, GY, HS, IM, IV1-28, IV30-32, IV36, IV40-63, JE, KA27-28, KW, KY1, PA28-35, PA37-78, PH1-2, PH5-50, PO30-50, TR21-25, ZE

Saturday Delivery Options

We now offer a Saturday Fast-Track delivery option. Please note, for order placed after 12pm Wednesday these orders may be delivered the following Saturday.

Delivery Timescales

Fast Tracking fee will be in addition to any applicable delivery charges (Weekday delivery only: Monday-Friday).

*Please note, this is for the fast-track service through the processing, production and dispatch of your blind. Any issues encounted through delivery may delay the delivery of your products. 

Product Type Standard Delivery Fast-Track Delivery
Wood Venetian Blinds 5-7 working days 3 working days
Wood Venetian Blinds with Tapes 7 working days 3 working days
Timberlux Wood Venetians 10 working days 5 working days
Roller Blinds 5-7 working days 3 working days
Roof Blinds 5 working days 3 working days
Genuine Velux Blinds 7 working days unavailable
Disney Genuine Velux Blinds 7-10 working days unavailable
Metal Venetian Blinds 5-7 working days 3 working days
Complete Vertical Blinds 5-7 working days 3 working days
Vertical Blind Replacement Slats 5-7 working days 3 working days
Vertical Blind Parts 3 working days 1 working days
Perfect Fit Blinds 10 working days 5 working days
Roman Blind Kits (ready-made) 5 working days 2 working days
Roman Blind Kits (made to measure) 5-7 working days 3 working days
Complete Roman Blinds 15 working days 7 working days
Roman Blind Lining 3 working days 1 working days
Curtains 15 working days 7 working days

The numbers of days outlined above, is the required days to dispatch your item. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. myHomestore shall be under no liability for any delay or failure to deliver the products within estimated timescales. We recommend that you make arrangements for trades people to carry out work on your behalf only after your order has been delivered, you have checked that there are no defects and that all componants are complete.

Additional Information

If you have your order sent by our fast-track delivery service someone at the delivery address will be required to sign for it.

Please note, parcel size restrictions may affect your delivery timescale, due to longer lengths over 1.6 meters have to be manually handled throughout the delivery system.

Standard VAT is charged, where applicable, on all orders shipped. You are responsible for claiming back any VAT that you feel is due to you from your local tax or customs office.

Our products are delivered by UKMail, TNT, and DPD through a UK pallet network, whereby the goods are taken overnight to your local depot and delivered the next day. If you have restricted access, please tell us so that we can ascertain what size of truck will be able to deliver to you – an arctic, 7.5 tonner.

Please also be aware of any location restrictions. If you live in a small cul-de-sac, dead end road, small width road, or on an uneven road surface area this may affect the type of vehicles which can deliver.

If there are other restrictions such as low overhanging trees or a gravel driveway, please let us know beforehand so we can tell the delivery company.

We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. myHomestore shall be under no liability for any delay or failure to deliver the products within estimated timescales. We recommend that you make arrangements for trades people to carry out work on your behalf only after your order has been delivered, you have checked that there are no defects and that all componants are complete.

Returns

Under the Distance Selling Regulations, you are entitled to return your item for a refund within 7 working days of receiving the item.
However, this is subject to certain conditions:

Your order is custom-made to your precise measurements at the time you order it. We keep no stock. As a result, we cannot accommodate returns, modifications or exchanges of damage free products.

  • If you wish to return your item, you must inform us of your intention within seven working days of receipt and we will provide you with a returns address or use the returns form on our website.
  • The item and any packaging must be in the same condition as it was when you received it and in a re-saleable condition.
  • The item must be securely packed and clearly labelled for return, and a proof of posting must be obtained and retained until we inform you that we have received your item.
  • Made to measure products are not subject to Distance Selling Regulations, and where incorrect information or product choices has been provided we cannot issue a refund in these circumstances.
  • Made to measure orders cannot be cancelled after 24hours from time of ordering.
  • Made to measure items cannot be refunded or exchanged if incorrect information is provided.
  • Any faulty products or items not as described will, of course, be replaced or refunded.
  • No postage and packing paid in buying the item or returning the item will be refunded.

Damages

All myHomestore products are quality checked before dispatch but in the unlikely event that you experience any problems please call our customer service team on 0330 555 66 77. You have 48 hours following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage caused while being in the delivery process. We will deal with your queries promptly and if necessary arrange for a replacement to be sent. We reserve the right to ask for digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection. This does not affect your statutory rights.

The parcel is damaged, what do I do?
All our deliveries are fully insured against damage, if the packaging is damaged in any way, please sign for this item as ‘damaged’ and contact us as quickley as possible. If you inspect your order and it is indeed damaged then we are very sorry. Please contact our customer service team within 48 hours of delivery and we will arrange a replacement. Please do not fit product and keep the original packaging as this may be recollected from you.

The parcel is undamaged, but I cant check this at the time of arrival what do I do?
The vast majority of our parcels arrive undamaged! If there’s no sign of damage please check this as ‘unchecked’. If you inspect your order and it is indeed damaged then we are very sorry. Please contact our customer service team within 48 hours of delivery and we will arrange a replacement. Please do not fit product and keep the original packaging as this may be recollected from you.

Undeliverable Items

All of our items are sent on a tracked courier / postal service. Our courier service will attempt to deliver your items on 2 occasions, then hold the item for 5 days to allow you to contact them to re-arrange delivery (if needed). If no contact is made within the period, the item would then be returned to us. In situations like this we may need to take a re-delivery fee to re-deliver this item to you.