Last updated: 23rd July 2020
Our manufacturing facility is working at full capacity, with strict measures in place in accordance with the Government’s guidance, this inevitably can cause slight delays to orders - we are business as usual.
We are still taking orders as usual for all our blinds and our couriers are still working hard to deliver as quickly as possible, however they are still experiencing significant volumes in their networks.
We have provided guidance to our manufacturing and office staff to help prevent the spread of any infection - we are doing so in line with preventative guidance from Public Health England.
We are continuing to manufacture orders and we will keep our customers up-to-date on our delivery timescales via our ‘Delivery & Returns’ page.
Please bear with us at this busy time and know that we will work hard to dispatch your orders over the upcoming days and weeks.
Please note that for most products bought online you have a legal right to change your mind within 14 days and receive a refund. However, these rights, under the Consumer Contracts Regulations 2013, exclude products that are made to the customer’s specification as made-to-measure products. As the products we manufacture are made-to-measure and are created to the measurements provided by you, the right to change your mind will not apply to any such products purchased from our website. If you want to change any part of your order or cancel your order you will need to contact us within an hour of you placing your order, although if we have started to make the product we will be entitled to withhold from any refund the cost of materials used.
Please see our Terms & Conditions page for more information.
We are actively monitoring this rapidly evolving situation. We take the health and safety of our staff and customers very seriously.
Signing for and receiving items
In order to protect both our people and customers as much as possible, our couriers may not hand over their hand-held devices to our customers to capture signatures and instead may just log the name of the person accepting the item, and we advise our customers to comply with social distancing and hygiene guidelines when accepting parcels.
In the event we need to close our manufacturing facility and/or offices, this decision would be made in line with Public Health England's guidance.
We will follow the Government’s advice and will work closely with our suppliers and the relevant authorities.