Delivery & Returns - Here you will find information relating to delivery timescales and returns procedures
Free UK Delivery means you won't pay a penny for any orders within the UK when you spend over £145!
To qualify for Free UK Delivery your order must be shipped to a delivery address within the mainland UK. A free delivery option will be shown when it is available. Please select this option as your delivery method otherwise you may still be charged for delivery. You will not qualify for free delivery if your delivery address is outside the UK or if your postcode / area are the list below, however, you will still receive a postal discount!
The standard delivery charge for orders under £145 is £5.00, except surcharge areas.
The standard delivery charge for orders over £145 is FREE, except surcharge areas.
• Scottish Highlands & Islands
• Isle of Man
• Channel Islands
• Northern Ireland
• Republic of Ireland
• Isle of Wight
• Isles of Scilly
• AB36-38, BT, FK19-21, GY, HS, IM, IV1-28, IV30-32, IV36, IV40-63, JE, KA27-28, KW, KY1, PA28-35, PA37-78, PH1-2, PH5-50, PO30-50, TR21-25, ZE
Fast Tracking fee will be in addition to any applicable delivery charges (Weekday delivery only: Monday-Friday).
For Saturday deliveries these Must be requested with our team prior to ordering. However, this service is subject to additional charges.
Specific dispatch estimates vary between product types, these can be found on our product pages.
*Please note, for the fast-track service through the processing, production and dispatch of your blind. Any issues encountered through delivery may delay the delivery of your products.
If you have your order sent by our fast-track delivery service someone at the delivery address will be required to sign for it.
Please note, parcel size restrictions may affect your delivery timescale, due to longer lengths over 1.4 meters have to be manually handled throughout the delivery system.
Standard VAT is charged, where applicable, on all orders shipped. You are responsible for claiming back any VAT that you feel is due to you from your local tax or customs office.
Our products are delivered by DHL, TNT, and DPD through a UK pallet network, whereby the goods are taken overnight to your local depot and delivered the next day. If you have restricted access, please tell us so that we can ascertain what size of truck will be able to deliver to you – an arctic, 7.5 ton.
Please also be aware of any location restrictions. If you live in a small cul-de-sac, dead end road, small width road, or on an uneven road surface area this may affect the type of vehicles which can deliver.
If there are other restrictions such as low overhanging trees or a gravel driveway, please let us know beforehand so we can tell the delivery company.
We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. Blindsbypost shall be under no liability for any delay or failure to deliver the products within estimated timescales. We recommend that you make arrangements for trades people to carry out work on your behalf only after your order has been delivered, you have checked that there are no defects and that all components are complete.
Under the Distance Selling Regulations, you are entitled to return your item for a refund within 14 working days of receiving the item. However, this is subject to certain conditions outlined in our Terms & Conditions section (Clause 19).
All Blinds By Post products are quality checked before dispatch but in the unlikely event that you experience any problems please call our customer service team on 0330 555 66 77. You have 48 hours following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage caused while being in the delivery process. We will deal with your queries promptly and if necessary arrange for a replacement to be sent. We reserve the right to ask for digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection. This does not affect your statutory rights.
The parcel is damaged, what do I do?
All our deliveries are fully insured against damage, if the packaging is damaged in any way, please sign for this item as ‘damaged’ and contact us as quickly as possible. If you inspect your order and it is indeed damaged then we are very sorry. Please contact our customer service team within 48 hours of delivery and we will arrange a replacement. Please do not fit product and keep the original packaging as this may be recollected from you.
The parcel is undamaged, but I cant check this at the time of arrival what do I do?
The vast majority of our parcels arrive undamaged! If there’s no sign of damage please check this as ‘unchecked’. If you inspect your order and it is indeed damaged then we are very sorry. Please contact our customer service team within 48 hours of delivery and we will arrange a replacement. Please do not fit product and keep the original packaging as this may be recollected from you.
All of our items are sent on a tracked courier / postal service. Our courier service will attempt to deliver your items on 2 occasions, then hold the item for 5 days to allow you to contact them to re-arrange delivery (if needed). If no contact is made within the period, the item would then be returned to us. In situations like this we may need to take a re-delivery fee to re-deliver this item to you.