blindsbypost are committed to protecting the privacy of its customers. We will only use the information that we collect about you in order to process your order and to provide you with the best possible service (in accordance with the Data Protection Act 1998). We only send promotional email or mail to you with your prior consent and do not pass any of your information to third parties without first gaining your explicit consent.
Details we require
We need to collect the following information from you in order to process your order and notify you of the status of your order:
- Your Name
- Company Name (if applicable)
- Email Address
- Contact Phone Number
- Credit or Debit Card details
We will never collect sensitive information about you without your explicit consent, however additional information you may provide us with may be used to personalise your visits to our web site.
You can check the information that we hold about you by eMail at [email protected], or to our registered office, requesting what information we hold. If you find any inaccuracies we will delete or correct it promptly.
blindsbypost will never store any Credit or Debit Card details.
We will provide our Delivery Partners with your Contact Name, Delivery Address, eMail Address and any Phone Numbers provided in your order.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should log onto our website and use the contact us form on our "About Us" page.
When someone visits www.blindsbypost.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
The Data Protection Act 1998 requires us to be open about our holding and use of personal data. It also entitles individuals to find out from us what personal data is held about them on computer, to have that information corrected or erased if it is inaccurate, and to claim compensation if they can prove they have suffered damage from an inaccuracy or breach of security. blindsbypost is committed to upholding the eight Data Protection Principles of good information handling practice.
Ways we collect
1) Contact Forms and Cart/Checkout Emails - These use the customer's email, to send all the required information to blindsbypost Team or to the Customer. That data is then used to provide Customer with the best shopping experience possible. If a user fills out any "Email" box on the website, it will create a record within the shop's database. Depending on the box filled, that record will be marked with either "Accepts Marketing" or "Does not accept Marketing".
2) All the information input during the checkout is used by the relevant payment provider (Stripe, Paypal, Klarna, Yorkshire Payments) to prevent scam and ensure the security of the transaction for both parties (blindsbypost and Customer).
3) If a user creates an Account on the website, they have a full view into all the data held in the database record, however you cannot remove most of it through the portal. To remove the full customer record, please contact blindsbypost in writing to [email protected] and we will remove within 5 working days.
As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.
We use a third-party provider, Klaviyo, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Klaviyo’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer (Oliver Hudson) to [email protected]
Third party privacy policies
Our Payment Providers
Stripe Payments - https://stripe.com/gb/privacy
Yorkshire Payments - https://yorkshirepayments.com/privacy-policy/
Paypal - https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
Klarna - https://www.klarna.com/uk/privacy-notice/
Our Mailing List eMail Provider
Klaviyo - https://www.klaviyo.com/privacy
Our Delivery Providers
Royal Mail - https://www.royalmail.com/gdpr
DHL - https://send.dhlparcel.co.uk/parcel-delivery/privacy-policy
DPD - https://www.dpd.co.uk/privacy_policy.jsp
XDP - https://xdp.co.uk/privacy_policy.html
DX - https://www.dxdelivery.com/legal/privacy-policy/
Access to your personal information
Under GDPR, you have the right to access and amend any of their personal data that you hold. Make it easy for them by including a name and contact email.
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer (Oliver Hudson) at [[email protected]]
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.